About a month ago in French Connection I bought the most comfortable and stretchy pair of skinny jeans I have ever owned. I wore them all the time, and they were amazing as something to just wear everywhere when I traveled to and around California. However, while I was stocking up on Clinique skincare in Duty Free at San Fransisco International the button at the top of the jeans ripped and popped off, past repair. I was very lucky that I was wearing a very long tee shirt as, having already checked my luggage I had to wear undone jeans for the 14 hours until I had touched down in London and traveled home. Now, I would usually think this was my fault if I was trying to squeeze myself into a tiny pair of jeans, but I got them a size too big so they'd be comfortable!
I was a mixture of upset and disappointed about this, because everything from French Connection is usually really great quality. A few days later, though I could not find the receipt I headed into French Connection in Canterbury, where I had bought them to complain. I did not expect much, but I was very pleasantly surprised. I showed the girl at the desk what had happened, and the woman standing next to her (I think she was the manager) told me not to worry about the receipt - she actually remembered me going in and buying them last month - and asked me what size I wanted as they would replace them right away. Ten minutes later I walked out of the store with a replacement pair of jeans!
So, everyone please go and show your local French Connection store some love for their exemplary customer service!