Monday, 18 April 2011

Thank You French Connection

About a month ago in French Connection I bought the most comfortable and stretchy pair of skinny jeans I have ever owned. I wore them all the time, and they were amazing as something to just wear everywhere when I traveled to and around California. However, while I was stocking up on Clinique skincare in Duty Free at San Fransisco International the button at the top of the jeans ripped and popped off, past repair. I was very lucky that I was wearing a very long tee shirt as, having already checked my luggage I had to wear undone jeans for the 14 hours until I had touched down in London and traveled home. Now, I would usually think this was my fault if I was trying to squeeze myself into a tiny pair of jeans, but I got them a size too big so they'd be comfortable! 
DSC_0002
I was a mixture of upset and disappointed about this, because everything from French Connection is usually really great quality. A few days later, though I could not find the receipt I headed into French Connection in Canterbury, where I had bought them to complain. I did not expect much, but I was very pleasantly surprised. I showed the girl at the desk what had happened, and the woman standing next to her (I think she was the manager) told me not to worry about the receipt - she actually remembered me going in and buying them last month - and asked me what size I wanted as they would replace them right away. Ten minutes later I walked out of the store with a replacement pair of jeans! 

So, everyone please go and show your local French Connection store some love for their exemplary customer service! 

13 comments:

  1. Oh wow, that's incredible! I hope the replacement pair of jeans doesn't have the same problem, though.

    Leia

    ReplyDelete
  2. While I do agree that it's wonderful how well French Connection treated you, it does seem a terrible shame that good service like this has to be appluaded and held up as something to admire in the first place...

    In smaller shops - not chain shops, for example - this sort of service has never been unexpected, for me, at least.

    I wonder what that says about high street fashion shops. Or, high street shops in general, actually...

    ReplyDelete
  3. Wow that was really cool of them -I feel that lately, more stores are getting stingier with refunds and such, even with defective items. Those jeans look pretty nice as well!

    ReplyDelete
  4. I love when customer service is this perfect.... :)

    And French Connection is a great brand, I love their collections!

    <3
    Miri

    ReplyDelete
  5. what total sweethearts. faith in humanity restored.x

    ReplyDelete
  6. Frech Connection do fantastic jeans. I love my pair from there.
    That is amazing customer service. It's always nice when brands really care and are willing to help.

    ReplyDelete
  7. This is great - I lvoe reading about examples of great customer service - good for French Connection!

    ReplyDelete
  8. That's such a nice story, Rachel! I love when companies do things like that--speaks a lot for the brand. I actually had this pair of Rock and Republic jeans that ripped across a seam a year after wearing them, but I knew based on the location that it was a defect and that they shouldn't have ripped there. I brought them into the store and they replaced them, rather shockingly, a whole year later. Kind of amazing what can happen if you just ask! xoxoxo

    ReplyDelete
  9. thats so nice of them! i love french connection xx

    ReplyDelete
  10. I have been on the lookout for amazing black skinny jeans for so long... I usually buy BDG Urban Outfitters which are quite good but I am definitely going to invest in these now! They look amazing in your latest post x

    ReplyDelete
  11. so great to hear a non-horror story! glad to hear your favourite pair of jeans are back in rotation.

    ReplyDelete
  12. Bad Credit Loan - Removing Collections From Credit Report Can Give You the Loan Power
    You Need payday loans online funding a more substantial education may possibly also desire a government-backed knowledge loan.

    ReplyDelete